Lets be transparent about cancellations & no- shows
Essentially, life is difficult to always account for and sometimes you are going to have to cancel an upcoming session. In full transparency we would like to outline what this process is going to look like and best ways to cancel a session and/ or rebook if needed.
Cancellation Policy
Cancellation timeframe: All cancellations must occur within 48 hours of pre- existing appointment time in order to bypass cancellation fees.
Cancellation fees: If sufficient notice of cancellation is not upheld within 48 hours of scheduled appointment, clients will be charge 60% of the total amount of the missed session. For example, if a client was to have a session and it cost 100$ if they cancel without sufficient notice, the person or insurance company will be billed for the 60 dollars
Contact information: To cancel an upcoming appt or reschedule please contact administration at admin@intentionalmindstherapy.com or give us a call at 410 – 403- 5939. Thank you!
No- Show Policy
No show policy: Being a no- show is described as a person (s) who fails to notify administration staff or individual counselor of cancellation of session at any point. This results in the client not showing up to session with no indication that they would be unable to attend the appointment. If a client is deemed a no- show, they will be charge 100% of their missed appt.